Decisions

Decisionsintegrates telephony and text services in your application as simply as using Visio.

• Process Incoming Calls - Use Decisions as a front end for your application to answer, route and kick off processes based on voice recognition or by simply pressing a number.(DTMF) Decisions provides visual configuration to setup text to speech (TTS) and advanced IVR (Integrated Voice Response) capabilities for recording messages, doing transcription and using the information to initiate a process!
• Initiate Voice Conversations – Integrate ‘Call now’ functionality within your application, join people to a conference call or follow up for survey information
• Text effectively – Decisions can use text messages to notify of events and process responses for ongoing communication.

A few examples of how people are using this:

• Capturing and routing calls. Route calls to the appropriate agent, based on caller ID information or responses.
• Capture customer information. Use ‘Text me’ methods in store, at tradeshows or billboards
• Conference calls. More than just using a call in number, initiate or joining calls.
• Service enablement. Connect customers with service technicians based on skill set and availability.
• Conversations through SMS. Communicate and answer questions with your customer using SMS.