Decisions

Many applications require worker queues and the tracking of requests, tickets and changes.

To speed your application deployment, the Decisions Platform includes a service management system that is instantly available, process based and scales based on your needs.

Use our built in service desk or integrate with your own system.

Quick/Easy to setup

• The best ticket is one that is never opened! Context aware service response uses Decisions Knowledge Management to offer solutions to your customers before they open the ticket.
• The Decisions service desk is easy to use and intelligently provides service to your customers in real time. This speeds resolution to your customers and increases customer satisfaction.

Save time and make your customers happy

• Decisions Service Desk is easy to use and intelligently provides service to your customers in real time. This reduces repetitive ticket creation, speeds resolution to your customers and increases customer satisfaction.
• Interactive Chat puts you in touch with your customers and reduces unnecessary round ‘tripping’ of emails.

Integration

• Visually integrate. We don’t expect you to know how to write to API's and web services! Use our visual mapping editor to connect to your web services or use the Decisions Site integration to create a live connection between your site and Decisions in the cloud.
• User information. Connect to Active Directory or other directory services to populate your service management system.
• Integrate with systems management. Move to the cloud with Service Management and leverage your onsite systems management implementation. Decisions easily connects with Microsoft Systems Center, Altiris, LanDesk and many other systems management systems.